Order Changes, Cancellations, Returns, and Problems: Q&A + FAQ

Because custom products move into the production queue quickly, cancellation requests need to be made promptly. Our published policy asks customers to contact us within 24 hours for regular orders and within about one hour for rush orders. Cancellation isn't guaranteed once production has started. Review the full Returns Policy.

An approved order may already be scheduled or in production, so cancellation or artwork changes may no longer be possible. Contact support immediately with the order number, but please don't assume approval can be reversed after manufacturing begins. Our Terms explain the limits for made-to-order products.

Custom printed items are made specifically for each order and are generally not returnable for a change of mind. Please review the artwork, size, quantity, material, and proof carefully before purchasing or approving production. Defective or incorrectly manufactured orders are handled separately under our Returns Policy.

The published cancellation terms describe nonrefundable payment-processing costs for certain refunds and a potential design-time fee when proof work has been completed. The exact outcome depends on the status of the order. Contact support immediately and review our current Terms.

If we made a manufacturing error, contact support with the order number and clear photos of the received items and packaging. Our team will review the issue and determine the appropriate replacement or other resolution under the Returns Policy. Please report defects promptly.

If the produced item matches customer-approved artwork, correcting that mistake usually requires a new print or remake rather than a free manufacturing-error replacement. Contact us with the correct wording so we can review possible reprint options. Double-check names, dates, phone numbers, and URLs before approval.

Send your order number, a description of what you selected, and photographs showing the received product. We'll compare the order configuration with the finished items to determine whether a manufacturing error occurred and what corrective action is appropriate.

Count the items received and compare them with the order confirmation. Contact support with the order number, the quantity expected, the quantity received, and photos of the contents or packing slip when possible. We'll investigate the shortage and review a replacement or other appropriate resolution.

Take photos of the damaged stickers, package, and shipping label before discarding the packaging. Contact us promptly with the order number so we can distinguish shipping damage from a manufacturing defect and review the available remedies under our policies.

Check the delivery area, mailbox, parcel lockers, and with anyone who may have accepted the package. Contact the carrier and notify our team promptly with your order number and tracking details. Our Shipping Policy contains important timing and claim limitations for packages marked delivered.

Carrier scans can be delayed, but an extended lack of movement deserves investigation. Send support the order number and tracking link. Depending on the elapsed time and carrier, we may recommend a carrier inquiry or missing-mail process before determining the next step.

Contact us immediately with the correct address and order number. A change may be possible before the package leaves, but it cannot be guaranteed once the carrier has received it. Reshipping returned packages can involve additional shipping charges under our Terms.

Contact support with the order number and verified delivery address. We can review the reason for the return and whether reshipment is possible. If the original shipping funds have already been used, an additional shipping payment may be required.

Contact us with the original order number and the correct dimensions. An approved or customer-supplied sizing error is generally not treated as a manufacturing defect, but our team can review whether a reduced-price remake is available for the specific project.

Please contact us as soon as you discover the issue. The published terms include short notice periods for defects, so don't wait to send the order number and clear photographs. Review the current Returns Policy for complete requirements.