Customer Service

Shipping Information:
Our accepted payments include Visa, Master Card, AMEX, Discover, and PayPal. We do accept Checks and Money Orders on purchases larger than $25.00. We must be notified by phone or email that you would like to use a check or money order as your payment method prior to sending the money order out.

Sizes:
All of our sizes are based on the longest dimension. If you want a 6" decal and the image is a perfect square or circle the decal would be a 6" x 6" decal. If the decal is more of a rectangle the decal will be 6" on the longest side. This is true as the sizes get larger, for instance; if you wanted a 48" decal it will be 48"on the longest side.

If you want a specific size please let us know either the length or the width as we like to keep the images to their aspect ratio. Please note on the site the decals sizes stop at 72" we can make most of them much larger please email us with the size you have in mind and we will let you know if we can do it.

Refund, Returns and Cancellation Policies:
All Vinyl Disorder products are made to order. When your order is placed, it is put directly onto our production queue. If you do need to cancel your order you must let us know with in 24 hours after your order is placed. If you wait any longer we cannot guarantee it can be canceled. If you place a rush order and need it canceled please contact us within 1 hours after placing the order as we get these in the queue even faster. Due to this process and the wide range of sizes and colors that we offer, we cannot accept returns or refunds on any of our products. This included vinyl by the foot.

If there is an error that occurred during manufacturing, Vinyl Disorder will send out a replacement for the defective item(s) free of charge (Photo proof is required). Without photo proof, Vinyl Disorder will require you to send the package back at your expense. If we determine that the error was caused on our end, we will reimburse you for the authorized shipping expense. Any cost of shipping over the authorized amount will not be reimbursed.

You must contact Vinyl Disorder for a Return Merchandise Authorization number. Returns without a Return Merchandise Authorization number will not be accepted. You must notify us within 3 business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, we may request that you return the entire received product within 10 days (at your own expense) from the time when the ordered product delivery was taken. We reserve the right to not accept goods for return that have been altered in any way or have been used.

In the case of a decal missing a letter please send us a photo proof of the decal BEFORE applying and we will have a new letter or word replaced to fix the decal. We will send out a few to make sure you have no it down no problem. This is a very simple fix so there is no need to replace with a full new decal. If an order is to be reprinted due to an error on your part (i.e., approving proofs with spelling errors, etc), you will be charged for the reprint. A reduced or discounted price for the reprint may be offered. Review your digital proof carefully as we are not liable for errors in a final product due to misspelling, bleeds, grammar, punctuation, image orientation and size dimensions. We accept no responsibility for files that are low quality, low-resolution or not print-ready. We are not responsible for images printed as blurry, distorted or pixilated due to your supplied artwork. We are not liable for delays resulting from the proof approval process. We will not make any changes to your artwork after approval. No refunds are provided for any reason after a proof has been approved and the order sent to print / cut.

We are not responsible for errors caused from the application process including, but not limited to: vinyl tearing, letters/pieces not transferring, vinyl folding over itself, mis-aligned application, blown away by the wind, etc. If you feel that you have received a defective product, please don't hesitate to contact us. We will be happy to resolve any issue that you have to the best of our abilities.

Fraud :
We take FRAUD very Seriously and will NOT tolerate it in any way! We have anti-fraud safefuards in place, and will pursue prosecution for all fraudulent orders. WE WILL report all fraud to the FBI Internet Fraud Complaint Center at www.ic3.gov