Reorders, saved artwork, and design versions — Q&A + FAQ

Contact support with an old order number, email address, and an image of the design if possible. We can investigate older records or help identify the correct file. Do not assume an unrelated saved design is the same version.

Usually, but that is an artwork revision rather than an identical reprint. Identify the exact text to replace and review a new proof or preview before production. Keep the old version separate to avoid accidentally ordering outdated contact information.

Product settings, artwork proportions, or a saved configuration may differ. Compare the actual original dimensions and the current preview before approving. If the image appears stretched or the size is uncertain, ask support to check the records.

Yes, but label them clearly by brand, use, or revision date and review the selected version at checkout. Two visually similar logos can have different lettering or contact details that matter when printed in bulk.

Not necessarily. A thumbnail is a visual reference and may not contain the full-quality art used for print. Keep your master file backed up and provide it if the team requests a fresh source for a new production setup.

Yes. The previous order number helps identify artwork, size, finish, material, and any production notes. Confirm that you want the same design rather than relying on 'same as last time' without a reference.

Often, if the selected product supports the new finish. The artwork can remain the same while the material configuration changes, but the finished appearance may shift. Review each updated selection rather than treating the order as a visually identical repeat.

Deals, quantities, materials, and product pricing can change. A saved design does not preserve a permanent promotional price. Use the current store pricing and live offers to calculate the new order.

Possibly, but small cut-vinyl details that worked at the large size may no longer be reliable. The team should review the artwork at the new physical size rather than automatically scaling the old cut paths down.

That is a material change with a potentially noticeable effect on color and contrast. Choose the correct new base, inspect the updated preview, and consider a sample if matching the previous appearance matters.

Re-scan the code and verify its destination before approving a reorder. A design file can be unchanged while the linked website has moved or expired. If the code must change, send a new tested graphic and request an updated proof.

An older outdoor sticker that has faded is not a reliable reference for its original printed color. If you want a new batch to resemble the first production run, send the original artwork, order number and, if available, an unused sticker that has been stored away from sunlight. If the artwork has changed, tell us which version to use. For color-sensitive work, select the closest target from our Color Help Chart and discuss a printed sample rather than judging only from a screen or an aged sticker. Printing conditions, material and laminate also affect appearance, so we should compare like-for-like constructions instead of promising an exact match to faded material.